Privacy Policy

Last updated: September 23, 2026

This policy describes how QuickVM, LLC ("QuickVM", "we", "us") collects and uses information when you visit quickvm.com or use the QuickVM platform (the "Service"). Questions: support@quickvm.com.

1. Information we collect

• Account information. Name, email address, and a password (stored only as a cryptographic hash), plus team names and memberships.
• Billing information. Payments are processed by Stripe. We never receive or store full payment card numbers. We keep billing records — plan, amounts, invoices, and your billing email — in our self-hosted billing system.
• Service content. The configurations, variables, and provider credentials you store in the platform. Values the platform designates as sensitive (such as provider credentials and team variables) are encrypted at rest. Be deliberate about what secrets you place in configurations.
• Operational data. Logs, metrics, IP addresses, and metadata about your virtual machines and API requests, kept to operate, secure, and troubleshoot the Service.

2. How we use it

• To provide, operate, and secure the Service, including provisioning and managing your virtual machines.
• To bill you and maintain required financial records.
• To send transactional email — things like email verification, team invitations, and payment notices.
• To investigate abuse, enforce our Acceptable Use Policy, and comply with law.

We do not sell personal information, and we do not use your data for advertising.

3. Analytics and cookies

• quickvm.com uses Umami, an analytics service we run on our own servers. It counts page views and, for a sample of visits, records a replay of the visit (the pages viewed, scrolling, clicks, and mouse movement). Umami does not set cookies and honors your browser's Do Not Track setting. We do not share this data.
• The platform sets an essential session cookie to keep you signed in. We do not use advertising or cross-site tracking cookies.

4. Who we share it with

We share personal information only with service providers that help us run the Service, and only what they need:

• Stripe — payment processing.
• Email delivery providers — to deliver transactional email.

We may also disclose information when required by law or legal process, to protect the rights, safety, or property of QuickVM, our customers, or others, or as part of a merger, acquisition, or sale of assets (in which case this policy continues to apply to the transferred data).

5. Where data lives

QuickVM operates its own infrastructure in the United States, and our service providers are U.S.-based or process data in the United States. If you use the Service from outside the U.S., you understand your information is processed in the U.S.

6. Retention

• Account and service data: for as long as your account is active. After account closure, content is deleted following a 30-day grace period.
• Billing records: as long as required for tax, accounting, and legal purposes.
• Logs and operational data: for a limited period appropriate to security and troubleshooting.

7. Your choices and rights

• You can view and update your account information in the platform.
• You can request access to, correction of, deletion of, or a copy of your personal information by emailing support@quickvm.com. We will respond consistent with applicable law, and may need to retain some records (for example, invoices) where the law requires it.

8. Security

We use TLS for data in transit, encrypt sensitive fields at rest, and store passwords only as modern cryptographic hashes. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you as required by law.

9. Children

The Service is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will delete it.

10. Changes

We may update this policy. For material changes we will give notice by email or through the Service before the change takes effect. The "Last updated" date above always reflects the current version.

11. Contact

QuickVM, LLC — support@quickvm.com